Privacy policy

Last Updated: August 11, 2026

At Iconic Creations Pvt. Ltd. (ICPL), we respect your privacy and are committed to protecting the information you provide when you visit or shop on ellefootwear.in.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. About Us

Iconic Creations Pvt. Ltd. operates ellefootwear.in, through which ELLE footwear is offered to customers in India.

For any questions regarding this Privacy Policy, please contact us:

Email: contact@iconicsonline.com
Phone: +91-011-44791918

2. Information We Collect

We collect information that is necessary to provide our products and services to you.

This may include:

Personal Information

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Information provided when you contact us

Account Information

If you create an account on our website, we may collect your name, email address and other information required to manage your account and orders.

Order Information

We may collect information related to your orders, including:

  • Products purchased
  • Order number
  • Order status
  • Cancellation, return and refund details

Payment Information

Payments on our website are processed through authorised payment service providers such as Razorpay.

We may receive payment-related information such as transaction status, payment confirmation and transaction reference. Payment details are processed according to the applicable policies of the payment service provider.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as your device, browser, IP address and interaction with our website.

We may use cookies and similar technologies for website functionality, analytics and advertising.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Process payments.
  • Arrange delivery of your orders.
  • Manage cancellations, returns and refunds.
  • Provide customer support.
  • Manage customer accounts.
  • Improve our website, products and services.
  • Understand how customers use our website.
  • Maintain website security and prevent fraudulent activities.
  • Send promotional communications where permitted and applicable.
  • Measure and improve our advertising and marketing activities.
  • Comply with applicable laws and legal requirements.

4. Cookies

Our website may use cookies and similar technologies to help provide a better shopping experience.

Cookies may be used to:

  • Keep your shopping cart functioning.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Measure marketing and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Analytics and Advertising

We may use services such as Google Analytics, Google services and Meta technologies to understand website usage, measure marketing performance and improve our advertising.

These services may collect information about your device and interactions with our website through cookies, pixels or similar technologies.

These third-party services may have their own privacy policies governing how they process information.

6. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business and provide services to you.

These may include:

  • Shopify – for operating and hosting our online store.
  • Razorpay – for payment processing.
  • Shiprocket and logistics partners – for delivery and return pickup.
  • Google and related services – for analytics and advertising.
  • Meta and related services – for advertising and measurement.
  • Other service providers where necessary for website operations, customer support, security and related services.

We may also disclose information where required by law or where necessary to protect our customers, website or business.

We do not sell your personal information as a standalone commercial product.

7. Shipping, Returns and Refunds

To process your order, arrange delivery, manage a return or process a refund, we may share necessary information such as your name, phone number, shipping address and order details with our authorised service providers and logistics partners.

Only information reasonably necessary for these purposes will be shared.

8. Marketing Communications

Where applicable, we may send information about our products, offers and promotions through email, SMS, WhatsApp or other permitted communication channels.

You may choose not to receive promotional communications by using the unsubscribe option provided in the communication or by contacting us.

You may still receive important service-related communications regarding your orders, payments, delivery, returns, refunds or account.

9. Data Security

We take reasonable measures to protect your information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Retention of Information

We retain information for as long as reasonably necessary to:

  • Provide our services.
  • Process and maintain order records.
  • Handle returns and refunds.
  • Provide customer support.
  • Meet accounting and legal requirements.
  • Prevent fraud and maintain security.
  • Resolve disputes where necessary.

When information is no longer required, it may be deleted or retained where required or permitted by applicable law.

11. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

  • Ask about the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where applicable.
  • Raise a concern or complaint regarding the use of your personal information.

To make a privacy-related request, please contact:

Email: contact@iconicsonline.com

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites that we do not control.

13. Children's Privacy

Our website is intended for general customers. We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at contact@iconicsonline.com.

14. Third-Party Service Providers

Our website is powered by Shopify and uses third-party services for payments, shipping, analytics, advertising and other business functions.

These service providers may process information according to their respective privacy policies and applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the use of your personal information, please contact us:

Iconic Creations Pvt. Ltd.
Email: contact@iconicsonline.com
Phone: +91-011-44791918

For our complete business address, please visit our Contact Us page.