Terms of service

Effective Date: August 2026

Welcome to ellefootwear.in, operated by Iconic Creations Pvt. Ltd. (ICPL). By accessing or using this website, you agree to the following Terms of Service. Please read them carefully before using the website or placing an order.

1. About Us

Iconic Creations Pvt. Ltd. operates and manages the online store ellefootwear.in, offering ELLE footwear to customers in India.

For information about our company, please visit our About Us page.

2. Use of Our Website

You may use this website for lawful purposes and for your personal shopping needs.

You agree not to:

  • Use the website for any unlawful purpose.

  • Provide false or misleading information.

  • Attempt to interfere with the website or its security.

  • Copy, reproduce or misuse our website content, images, designs or other materials without permission.

  • Use the website to conduct unauthorised commercial or resale activities.

We reserve the right to restrict or suspend access to the website where necessary to protect our customers, business or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes and other information displayed on the website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

Product availability, specifications and prices may change from time to time without prior notice.

We reserve the right to limit the quantity of products that may be purchased by a customer or to discontinue a product where necessary.

4. Orders

When you place an order on our website, you are requesting to purchase the selected products.

An order is considered accepted once we confirm the order and process the applicable payment.

We reserve the right to cancel or decline an order in circumstances such as:

  • Product availability issues.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect or incomplete customer information.

  • Any other circumstances where fulfilment of the order is not reasonably possible.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

5. Order Cancellation

Customers may cancel an order through their customer account within 1 hour of placing the order, provided the order has not been fulfilled or shipped.

Once an order has been fulfilled or shipped, the cancellation option may no longer be available. Customers may then use the applicable return process after delivery.

For complete details, please refer to our Return & Refund Policy.

6. Prices and Payments

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices, offers and promotions may change from time to time.

Applicable shipping charges and other charges, if any, will be displayed during checkout.

Payments are processed through the payment methods made available on our website, including our authorised payment service providers.

You agree to provide accurate and complete information required to process your order and payment.

7. Shipping and Delivery

Orders are generally dispatched within 1–2 working days, excluding Sundays and public holidays.

Delivery generally takes 2–7 working days after dispatch, depending on the delivery location.

Delivery timelines are estimates and may vary due to factors such as courier delays, weather conditions, operational issues, public holidays or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete information about shipping charges, delivery and cancellation.

8. Returns and Refunds

Eligible products may be returned within 7 days from the date of delivery, subject to our Return & Refund Policy.

Returned products must generally be unused, unworn and in their original condition, with applicable packaging, tags and accessories intact.

Approved returns will be processed after the returned product is received and inspected.

Refunds for approved returns will generally be processed within 7 working days after receipt and successful inspection of the returned product.

For complete details, please refer to our Return & Refund Policy.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or materially different from what you ordered or what was represented on the website, please contact our customer support team with your order details and relevant photographs.

We will review the matter and provide an appropriate resolution in accordance with our applicable policies and law.

10. Intellectual Property

All content on ellefootwear.in, including text, photographs, graphics, logos, designs, product images and other materials, is protected by applicable intellectual property laws.

ELLE trademarks, logos and brand materials belong to their respective owners/licensors. Iconic Creations Pvt. Ltd. uses such brand materials in accordance with the applicable rights and authorisations.

You may not copy, reproduce, modify, distribute or commercially use website content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping and logistics providers, analytics services and other technology providers.

These services may have their own terms and privacy policies. Your use of such services may also be subject to their respective terms.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or completely error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Iconic Creations Pvt. Ltd. will not be responsible for losses arising from circumstances beyond our reasonable control, including interruptions to website services, third-party service failures or delivery delays caused by circumstances beyond our control.

Nothing in these Terms is intended to limit or exclude any consumer rights or protections that cannot legally be excluded or limited under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information provided by customers.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business practices, services or applicable legal requirements.

The updated version will be posted on this page with the applicable effective date.

Your continued use of the website after an update means that you acknowledge the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes relating to these Terms or your use of the website will be subject to the jurisdiction of the competent courts having jurisdiction over Iconic Creations Pvt. Ltd., subject to applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.

Iconic Creations Pvt. Ltd.
Email: contact@iconicsonline.com
Phone: +91-011-44791918

Website: ellefootwear.in