Refund policy

At Iconic Creations Pvt. Ltd. (ICPL), we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, eligible products may be returned in accordance with the terms below.

Return Eligibility

  • Products can be returned within 7 days from the date of delivery.
  • The product must be unused and unworn and returned in its original condition.
  • The original packaging, tags, labels and accessories, where applicable, must be intact.
  • Products that have been worn, washed, damaged, altered or used may not be eligible for return.
  • Products identified as final sale at the time of purchase are not eligible for return.
  • All returned products are subject to inspection before the return is accepted.

How to Request a Return

Customers can initiate a return request through their customer account on ellefootwear.in.

Once the return request is submitted, it will be reviewed and processed in accordance with our return policy.

For assistance with a return, customers can contact our customer support team through the Contact Us page.

Return Pickup

Once a return request is approved, our logistics partner will generally arrange a reverse pickup within 5 working days, depending on the customer's location and courier availability.

Customers are requested to ensure that the product is securely packed and ready for pickup.

Return Inspection

All returned products will be inspected after they are received.

If the product meets the return conditions, the refund will be processed accordingly.

If the product is found to be used, worn, damaged, altered, or missing its original packaging or accessories, the return may be rejected.

Refunds

  • For an approved return, the refund will generally be processed within 7 working days after the returned product is received and successfully inspected.
  • For prepaid orders, the refund will generally be made to the original payment method used for the purchase.
  • The time taken for the refund to appear in the customer's account may vary depending on the bank or payment service provider.
  • Shipping charges paid for a customer-initiated return are generally non-refundable.
  • If the product is defective, damaged, incorrect or materially different from what was ordered or advertised, the issue will be reviewed and an appropriate resolution will be provided.

Order Cancellation

Customers can cancel an order through their customer account within 1 hour of placing the order, provided the order has not been fulfilled or shipped.

Once an order has been fulfilled or shipped, the cancellation option may no longer be available. Customers may then use the applicable return process after delivery.

No separate cancellation fee will be charged for eligible cancellations.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible with your order number and photographs of the product and packaging.

Our customer support team will review the issue and provide an appropriate resolution.

Important Conditions

  • Customers are requested to keep the product, packaging, tags and accessories safely until the return process is completed.
  • Returns may be rejected if the product does not meet the return conditions stated above.
  • Refunds are processed only after the returned product has been received and successfully inspected.
  • Return and refund eligibility may vary for products specifically identified as final sale.

Contact Us

For questions regarding returns, refunds or cancellations, please contact our customer support team through our Contact Us page.

Email: contact@iconicsonline.com
Phone: +91-011-44791918

Our Commitment

At Iconic Creations Pvt. Ltd., customer satisfaction is our priority. We strive to make the return and refund process simple, transparent and convenient while ensuring that our customers receive genuine and quality ELLE footwear.